Shipping & Returns Policy
SHIPPING & RETURNS POLICY MODAMAR S.AS.
MODAMAR S.A.S. through its online store www.sahaswimwear.com has a coverage of much of the Colombian territory thanks to its allied Coordinadora.
Delivery dates are counted from the confirmation of the payment sent to the mail registered at the time of the purchase. Confirmation will be made on the next business day.
It is important to note that payments made through Pay U may take up an additional business day while the data is processed and payment approved.
Estimated delivery times are *:
2 working days
RESTO DEL PAÍS
5 working days
• It is important to keep in mind that these times can change either by lengthening by anomaly, by inconvenience, or by shortening. If so, you will be informed within the established deadlines.
TYPES OF SHIPPING AND COSTS
In Colombia, for purchases equal to or higher than COP $ 200,000 shipping is free. For lower value purchases, the cost of shipping will be determined in each particular case depending on the destination, weight and volume of the package. The value will be informed during your purchase process, and will be included in the invoice prior to the execution of the payment.
TRACK YOUR ORDER
You can track your order once it is dispatched either through the link that at the bottom of the profile or by going directly to the carrier’s website in the section of track your order
In case you do not receive your order within the stipulated deadlines please contact us at:
- Our customer service line from Monday to Friday from 7:30 am to 5:30 pm (Colombian time): +57 (1) 6171598-2562776. Ext 111
- Through our mail firstname.lastname@example.org
- On our website www.sahaswimwear.com in the form ‘Contact Us’
RETURNS & EXCHANGES
We want you to have the best shopping experience with SAHA, that is why we have designed a process of free returns and exchanges for purchases over COP $ 200,000 in Colombia
It is important that you consider the following conditions when making your return:
- Change of merchandise is accepted within the first 5 business days after receipt of the product. The request must be made by sending an email to email@example.com, explaining the reasons for the change.
- The garments must be returned in perfect condition, with the original hygienic protector, labels and corresponding packaging, in the same conditions in which they were received. Those that are not received under these parameters will not be accepted for changes and will be returned at the cost of the client.
- Changes are made to garments that contain factory defects or quality defects (SAHA assumes the cost of return and exchange). Garments that have been previously used will not be changed.
- Nonconformity changes will be made for garments of equal or greater value. Size changes have no additional cost.
- Each case will be subject to a process of technical evaluation and approval of change.
Once the request of return of your SAHA product has been made in the stipulated terms, we will contact the currier to carry out the collection of the product at the address you indicate us. Our quality team will evaluate the fulfillment of the defined criteria and will proceed to coordinate the replacement of the garment, the change by color, size, reference, or the return of the money. We will contact you via email to define the details.
In case of non-acceptance, we will inform you by email of the reasons why the change or guarantee does not proceed and we will return the product to the initial delivery address (this last cost will not be assumed by SAHA).
The return of the money will only take place by guarantee or by Right of Retraction and will be made by means of a bank transfer between the five working days after the reception of the pledge in our warehouses.
The product must be properly packed and marked when delivered to the carrier. You can use the same packaging in which you received the order or use a different one, always ensuring that the garment is adequately protected during transportation.
- Your name
- Your ID card or identification document
- MODAMAR S.A.S
- TEL: 6171598- 2562776
- CRA 49 # 104-16, BARRIO SANTA MARGARITA