Shipping & Returns Policy

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SHIPPING & RETURNS POLICY MODAMAR S.AS.

Our transportation partners, responsible for taking goods safe to its final destinations worldwide are: FEDEX for United States and DHL for the rest of the world.

Delivery dates are counted from the confirmation of the payment sent to the mail registered at the time of the purchase. Confirmation will be made on the next business day.

Please note that payments made through PayPal may take up an additional business day while the data is processed and payment approved.

 

Estimated delivery dates are:

 

USA, MEXICO Y CANADA 6 days
COSTA RICA, ECUADOR, PANAMA AND VENEZUELA 6 days
CENTRAL AMERICA, CARIBBEAN AND LATIN AMERICA 7 days
EUROPE 9 days
MISSING COUNTRIES WORLDWIDE 11 days

 

  • These times can change either by lengthening by anomaly, by inconvenience, or by shortening. If so, you will be informed within the established deadlines.

 

In case you have any shipping concerns please contact us at:

  • Our customer service line from Monday to Friday from 7:30 a.m. at 5:30 p.m. (Colombian time): +57 (1) 6171598-2562776. Ext 104 or our line in the United States 7864670507
  • Through our mail export@sahaswimwear.com
  • On our website www.sahaswimwear.com in the form ‘Contact’

 

The product may be received and inspected by any person of legal age who lives or is at the place of delivery, for which the signature of the guide of the currier shall be enough. For units or buildings with security service, reception and signature, name and identity card of the security man.

In case the product has signs of damage or ruptures in its packaging at the time of delivery, you must register it in the currier guide as an observation and contact us at:

  • Our customer service line from Monday to Friday from 7:30 a.m. at 5:30 p.m. (Colombian time): +57 (1) 6171598-2562776. Ext 104 or our line in the United States 7864670507
  • Through our mail export@sahaswimwear.com
  • On our website www.sahaswimwear.com in the form ‘Contact’

 

TRACK YOUR ORDER

You can track your order once it has been shipped either through the link ‘Track your order’ at the bottom of our web page or by going directly to the courier’s website in the section of track your order

In case you do not receive your order within the stipulated deadlines please contact us at:

  • Our customer service line from Monday to Friday from 7:30 am to 5:30 pm (Colombian time): +57 (1) 6171598-2562776. Ext 104 or our line in the United States 7864670507
  • Through our mail export@sahaswimwear.com
  • On our website www.sahaswimwear.com in the form ‘Contact Us’

 

CHANGES

We want you to have the best shopping experience with SAHA, that’s why we have developed a changes process for purchases made in the United States.

Consider the following conditions when making your return:

  • Merchandise changes are accepted within the first 5 business days after receipt of the product. The request must be made by sending an email to sales@sahaswimwear.com, explaining the reasons for the change.
  • Additional shipping costs must be assumed by the customer.
  • The garments must be returned in perfect condition, with the original hygienic protector, labels and corresponding packaging, in the same conditions in which they were received. Those that are not received under these parameters, will not be accepted for changes and will be returned (if so, the shipping cost must be assumed by the client)
  • If changes are made because of garments that contain factory defects or quality drawbacks SAHA assumes the cost of return and exchange. Garments that have been previously used will not be changed.
  • Nonconformity changes will be made for garments of equal or greater value. Changes by sizes do not have additional cost.
  • Each case will be subject to a process of technical evaluation and approval of change.
  • Once the request for return of your SAHA product has been made in the stipulated terms, the garments must be sent by the client to an address in Miami, once received our quality team will evaluate the garments and proceed to coordinate the change by color, size, or reference. We will contact you via email to define the details.
  • In case of non-acceptance, we will inform you by email of the reasons why the change or guarantee does not apply and we will return the product to the initial delivery address (this last cost will not be assumed by SAHA).
  • SAHA will not refund money in any case.
  • The product must be properly packaged and marked when shipping. You can use the same packaging in which you received the order or use a different one, always ensuring that the garment is adequately protected during transport.

 

Dialing instructions:

Sender

  • Your name
  • Phone
  • Address

 

Addressee

  • CARLOS LAVERDE / JORGE SALGADO
  • 3028 NW 72 AV Miami FL 33122